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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

David .Bowlin

June 19, 2023

5  out of  5 rating by David .Bowlin
"Love the staff"

tracy watkins

June 15, 2023

1  out of  5 rating by tracy watkins
"The worst experince I have had dealing with insurance. Adjuster refused to pay for most of my water damage. Now they have policy wrong and will not pay for a car wreck. So disappointing to know you have to have insurance and pay high premiums but they refuse to take care of customers."

Evan Keller

March 14, 2023

5  out of  5 rating by Evan Keller
"Great environment and friendly staff. Excellent place to do business. The money they have saved us on auto insurance is unmatched"

Bill Fowler

November 5, 2022

5  out of  5 rating by Bill Fowler
"Super service and very prompt and nice"

Tommy Willingham

October 19, 2022

5  out of  5 rating by Tommy Willingham
"Never had a problem that Charles Gough and his staff especially Donna StJohn who always makes our problem seem simple. We recently filed a roof damage situation and it was handled very quick and professional. Very proud to have Charles Gough and staff as our insurance agent"

Walker Marine

July 29, 2022

5  out of  5 rating by Walker Marine
"Charles Gough and Hilda are the most amazing people at State Farm. They are friendly and helpful with all my insurance needs and always helping with changes and updates. I highly recommend this office branch for all your insurance needs."

Andy Parris

July 29, 2022

5  out of  5 rating by Andy Parris
"Charles Gough and his staff do an excellent job handling my policies. I have several rental houses, so they have much to keep up with for me. They are always very responsive and helpful. Highly Recommend!"

Leann Findley

July 29, 2022

5  out of  5 rating by Leann Findley
"Great agency!! Very helpful and staff goes above and beyond to help solve any problems. Highly recommend."

Stacie Harris

June 19, 2022

5  out of  5 rating by Stacie Harris
"Hilda is amazing gives her all to make sure you always have coverage calls me if I'm late and takes care of all our needs... she definitely goes above and beyond!.... love you Hilda 😊"

Robert Ratliff

June 16, 2022

5  out of  5 rating by Robert Ratliff
"Great experience on storm damage claim."

Aaron Keller

May 25, 2022

5  out of  5 rating by Aaron Keller
"Donna and Charles saved me a ton of money bundling my car and home owners insurance! Very responsive and 5 star service!!"


May 19, 2022

5  out of  5 rating by BETH STARR
"You could not find a better company for all of your Insurance needs, Hilda and the crew is always so helpful with any questions. We trust them with all of our needs from Homeowners, Auto, Boat & Life !"

Retired 4 years

May 3, 2022

5  out of  5 rating by Retired 4 years
"The office staff are so nice"


May 3, 2022

5  out of  5 rating by bigthinkstudio
"SF Charles Gough and his Agent, Hilda Gray have handled my family's insurance need for decades with professional attention to detail in providing exactly what insurance coverage needed for our homes and vehicles. Courteous and prompt service."

Rachel Brandon

May 3, 2022

5  out of  5 rating by Rachel Brandon
"I have been with State Farm a long time. I have been getting Great Customer Service at this Agency for my Auto, Renters and Life Insurance."

Ginger Gray

April 22, 2022

5  out of  5 rating by Ginger Gray
"Charles Gough is very professional and always there to answer any question."

Heath Mecham

April 22, 2022

5  out of  5 rating by Heath Mecham
"Great bunch of folks! I been with SF for over 30 years and Hilda is still there helping me with every need!"

Summer Glenn

April 22, 2022

5  out of  5 rating by Summer Glenn
"Charles Gough is top notch. The customer service I receive is the best in the industry. I highly recommend them!"

Traci Slaton

April 21, 2022

5  out of  5 rating by Traci Slaton
"Have had insurance here for years. Customer service is always great."


April 21, 2022

5  out of  5 rating by JOE FERRELL
"Been with Charles for years. Charles and his staff are always great and willing to help me with any of my needs."

Amy Maltbie

April 21, 2022

5  out of  5 rating by Amy Maltbie
"My 5 star rating comes from years of experience dealing with Hilda and Charles at State Farm. They are very knowledgeable and offer quick and friendly service. Not to mention their rates usually beat others and they have many discounts they can assist you with too!"

wayne myers

April 20, 2022

5  out of  5 rating by wayne myers
"GREAT Agency! Highly recommend...."

Johnny Foster

April 19, 2022

5  out of  5 rating by Johnny Foster
"Great local folks who are helpful when you are in need."

Daryl Batty

April 18, 2022

5  out of  5 rating by Daryl Batty
"Very professional and accommodating. Answered all my questions."

lamont tucker

April 15, 2022

5  out of  5 rating by lamont tucker
"Staff always kept me informed on my claim! The claims service was super fast!! Love the direct deposit feature! Like a Good Neighbor State Farm is There - such a true statement regarding this agent and his staff!"